Customer Testimonials

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DealerRater Sep 23, 2021

Devon made my Wife’s and I buying experience very smooth! Kudos to him and Dick Smith Ford for going the extra mile for customer service and an overall great buying experience! They have a customer for life!

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DealerRater Sep 16, 2021

Jim has always been their for our family. Does he ever go home, he is always their. Thank you

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DealerRater Sep 14, 2021

Jim leathers at Dick Smith Ford, is our go to guy. Sales , service, body shop. We have bought several cars and trucks. Thanks

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DealerRater Sep 8, 2021

I recently bought a 2015 Ford F-150 XLT from Dick Smith Ford. Devon Ortiz was our salesman. Devon was very friendly, easy to work with and knowledgeable about the truck I was looking at. The buying process was easy and thoroughly explained. I highly recommend using Dick Smith Ford and Devon when looking for a Ford vehicle.

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DealerRater Sep 8, 2021

I want to personally thank Devon Ortiz and Dick Smith Ford for helping me get my dream car!! Thank you so much again, def recommend

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DealerRater Aug 19, 2021

We had a great time with Devon Ortiz and he helped us get great vehicle. He is number one in our book. Make sure you ask for him. Thank you Devon

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DealerRater Aug 3, 2021

Good service and good service reps thanks john and dee

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DealerRater Jul 27, 2021

Devin Ortiz and Ryan Ortiz were so wonderful and transparent throughout the whole process I highly recommend Dick Smith Ford thank you guys for everything and John and finance was awesome too and then on top of that all I did was come in for an oil change and these guys did it for me they actually really did it for me I'm so overwhelmed with joy right now I have no idea how to even drive this car home thank you Dick Smith for thank you guys you're the greatest

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DealerRater Jun 30, 2021

Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!

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DealerRater Jun 28, 2021

He was very helpful dealer who helped me into my new car. I highly recommend Jim to anyone.

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DealerRater Jun 24, 2021

Thanks to Wayne Eagle and John Lucas for making my purchase experience the best. They worked to ensure that I drove my new Escape home that day. Wayne has been my sales consultant so I know the vehicle I test drive checks the boxes for what I want. Wayne provides an abundance of informations about the vehicle, patiently answers all questions, and remains with the customer throughout the purchase process. I appreciate that Wayne is available for assistance in learning the features of the vehicle. Recommend this dealership.

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DealerRater Jun 3, 2021

I got my car I’m sooo happy. Devon Ortiz helped out and let me leave with it that day!!! Him and Ryan Ortiz were so great and worked so hard getting me approved. Thanks dick smith ford 😁

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DealerRater Jun 1, 2021

Just a great place to buy your next vehicle. Sales always super. Wayne Eagle is the best salesman and we have bought several vehicles. Finance department great. Highly recommend

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DealerRater May 29, 2021

I got my new car today I am so in love. Thank you so much Devon for helping me found a great car for me

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DealerRater May 22, 2021

Had my best dealership experience at Dick Smith Ford! Want to thank Devon Ortiz and Matt Morgan who were able to get me approved and into a brand new 2021 F-150. Thank you, I will definitely be back!!

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DealerRater May 15, 2021

Big shout to Devon Ortiz, Josh and Ryan Ortiz. These guys are amazing. They made this purchase so fun. Awesome people. I highly recommend it

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DealerRater May 15, 2021

Jim was great with my used car purchase. Very good to deal with.made the purchase easy. Understood my needs. Helped me with test drive.

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DealerRater May 1, 2021

Jim, came out not knowing we were going to buy, which we weren’t, but did as he showed us a car we couldn’t resist with a great payment! Thanks Jim.

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DealerRater May 1, 2021

Great service and fast results...highly recommend!!! Will definitely come back here for any future purchases or maintenance. Jim leathers and john are the best

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DealerRater May 1, 2021

Great dealership, very helpful, very professional. My sales associate was a man by the name of Wayne Eagle and he got me a great deal.

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DealerRater Apr 24, 2021

Devon Otiz and Ryan Ortiz were both really helpful making sure that me and my family were put in a car within my price range. When I wasn't sure, they both reassured they they would take care of me and they did. Thank you both!

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DealerRater Mar 26, 2021

Wayne is very friendly. Listens and provides great service during purchase process. Wants to help and satisfy your needs the very best that he can!

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DealerRater Mar 17, 2021

Devon was very friendly and helpful. Walked me though everything all the buttons did and was very patient with my indecisiveness. He was amazing! Thank you dick smith Ford

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DealerRater Mar 16, 2021

Wayne Eagle was amazing! He was down to earth, considerate, sincere, funny, but he knew his job and he did it well. I will be asking for him every time we have a need or concern. Thank you, Wayne for your help.

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DealerRater Feb 28, 2021

Excellent service- very friendly- would recommend again and again have bought multiple cars here go see Jim leathers at duck smith Ford in ray town no

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DealerRater Feb 28, 2021

Wayne was terrific! He is very helpful and friendly. I highly recommend him to anyone looking for a painless car buying experience. You won't be disappointed.

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DealerRater Feb 24, 2021

Good experience with Dick Smith Ford! I had a somewhat unique situation. I walked in heavily upside down in a loan with a virtually non-function vehicle. Went to Adams Toyota and they wouldn’t give me the time of the day. Left and went to DSF and was met by Henry Pulliam in the lot. I explained my situation and what I was looking for. He asked me a few questions to gauge the right fit for me and led me straight to the perfect vehicle to suit my needs and desires. He was honest and respectful. If he didn’...

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DealerRater Feb 21, 2021

Devon Ortiz was my salesman throughout this process. He came to our home, showed us the truck, explained numbers. Matt Morgan the GSM worked to get us approved and Jess was great in finance. The team worked out all the details and got us a great deal on the truck we wanted. Thank you Dick Smith Ford!!

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DealerRater Feb 20, 2021

My car was totaled out a week ago and I don’t have very good credit. I was super stressed out about how I was going to get a new car. Wayne Eagle, James Leathers and Jess in financing were all so kind, compassionate about my situation and they all worked very hard to get me in the vehicle that I wanted. I felt very comfortable with the whole car buying process. The price was amazing and they showed me all of the features in the vehicle and helped me set up the Ford Pass app! After all of the ...

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DealerRater Feb 19, 2021

Great experience working with Henry! Very knowledgeable & made my experience personable. Im looking forward to future business with the Dick Smith Ford team! Thanks alot.

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DealerRater Feb 11, 2021

Great experience here. No sales pressure. The salesman, Jim Leather's, and Jess, the Business Manager, were both easy to deal with. I'll be back.

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DealerRater Feb 9, 2021

Whether I’m there for an oil change or actually shopping for a car, Wayne Eagle makes me feel welcomed and finds me the deal I need.

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DealerRater Feb 4, 2021

Bought a car from Devon ortiz and dick smith ford. He was amazing and helpful throughout the whole process. Was on my team the whole time. Matt Morgan got me approved and jess Sheri was great in finance. Ryan ortiz the GM has a great team in place! Cant wait for my next car from here!

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DealerRater Jan 25, 2021

Best car purchase experience ever. Salesman Wayne Eagle and finance manager Jess Wehri, no high pressure. Recommend for fast, friendly, easy purchase. No high pressure.

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DealerRater Jan 1, 2021

I worked with Devon Ortiz at Dick Smith, as well as Jess (business manager), Ryan Ortiz (GM), and Matt Morgan. I’m a super picky customer and these guys not only took care of me but went above and beyond! This is the second vehicle we’ve purchased from here and are customers for life!! Thanks again Devon!!

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DealerRater Dec 30, 2020

Jim and Ryan were great to work with. This was by far the best experience buying a vehicle I've ever had - highly recomend working with this guys

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DealerRater Dec 30, 2020

Henry did an awesome job of getting me what I needed without any hidden details.I appreciate him for getting me sorted out. Big thanks..

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DealerRater Dec 22, 2020

I would like to thank Devon Ortiz he was super helpful thru the process of me finding a car and didn’t just try to throw me into something gave superior customer service and was very professional they this situation. Corey Rizer got me approved and Ryan Ortiz thanks for ur business if your looking for a car I would refer them amazing service.

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DealerRater Dec 22, 2020

This was my first time buying a car and Devon Ortiz made the process very enjoyable and smooth! Devon went above and beyond to make sure I was in the car I wanted with all the features as well. He was honest and answered all my questions and provided great information that helped me with my decision. Ryan Ortiz also made sure I was being well taken care of. Tyrone Jackson helped in explaining and walking me through all of the financial paperwork and was very helpful! I would highly recommend Dick Smith Ford! Thank you!

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DealerRater Dec 22, 2020

I had an awesome experience at Dick Smith Ford. Devin Ortiz was my salesman and he was amazing! He found me exactly what I wanted and more. The entire team is amazing, truly. They care about their customers and it shows that their #1 mission is their customers happiest.Tyrone was my finance guy and made the process so smooth and easy! I want to give a big thanks to all of them but especially Ryan Ortiz for making it all happen! I highly recommend this dealership if you have any vehicle needs! 10/10.

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DealerRater Dec 20, 2020

Have purchased several vehicles from Dick Smith Ford over the years. Wayne is a friendly knowledgeable salesman that makes purchasing a vehicle easy and hassle free. The staff is welcoming and helpful.

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DealerRater Dec 18, 2020

Recently bought my new 2020 Ford Explorer XLT from Devon O. He is a great salesman! Made the process super easy, communicated every step and continues to check in and make sure the new car is treating us well. I’m so thankful for Devon and all of his hard work and not giving up! He found us the perfect car for our needs. Thank you so much Devon and the Dick Smith crew!!

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DealerRater Dec 16, 2020

Thanks Jim Leathers I love my new Ford Escape. You are the best made my purchase so very easy. Go see Jim when you get your next car.

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DealerRater Dec 15, 2020

Matt , Ryan and Jim were great to work with because of their work efforts I went from a Fiesta to a Fusion SE. Would recommend everyone looking for great service and great people come to Dicksmithford.

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DealerRater Dec 12, 2020

Devon was honest, friendly, and made it a very enjoyable experience to buy a car from Dick Smith Ford! I would highly recommend using this dealership and Devon to buy a car.

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DealerRater Dec 12, 2020

Michael and Tyrone were excellent recommend them highly. They were patient and Michael gave me such a personal touch by sending a video. Go to them they will treat you well.

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DealerRater Dec 12, 2020

Thank you Wayne Eagle for helping me find the best vehicle for me. With your hard work and dedication we made it work. I will definitely be coming back!

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DealerRater Dec 11, 2020

Devon Ortiz was my car sales man he’s very passionate about his work! He worked very hard to make sure I got the best car. Mr. Ortiz even drove me to my house to insure I had everything I needed get the car of my dreams. I also want to thank Corey River for helping me with my credit and making it possible to finance. Ryan Ortiz I appreciate your team! Thank you! I highly recommend Ducks Smith Ford!

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DealerRater Dec 11, 2020

I can't thank enough helping get in my brand new car. The whole process smooth and easy. There was absolutely no pressure and I got the I really wanted

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DealerRater Dec 5, 2020

Devon Ortiz , Ryan Ortiz and Tyrone Jackson was a great help today for me purchasing a car . Walked me throughout all the steps of the process and made a stressful process, enjoyable. Def recommend

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DealerRater Nov 30, 2020

I just recently purchased a new vehicle from Dick Smith Ford and I have to say my experience was excellent. I had Devon Ortiz as my salesman and he was such a great help throughout this process. Totally transparent and helped achieve my financial goals. Tyrone Jackson was very clear on explaining all my warranty options and was very professional. Ryan Ortiz has out a great team together and made sure that I was being well taken care of. Definitely recommend Dick Smith Ford and Devon Ortiz!

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DealerRater Nov 28, 2020

Very friendly and went the extra mile to make my experience the best. Fixed a problem with the cart that I was buying before I left so I could have peace of mind.

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DealerRater Nov 25, 2020

I purchased my first Ford truck today at Dick Smith Ford. Jim Leathers assisted me in the purchase and made the buying process smooth and enjoyable. Not only was he responsive and informative, he was also negotiable and did everything to result in great customer satisfaction. I would definitely purchase another vehicle from Jim and Dick Smith Ford in the future.

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DealerRater Nov 25, 2020

I went to Dick Smith Ford in Raytown on Saturday. I was just looking to see what kind of deals were out there on trucks. I wasn't intending on buying one. My wife and I were first looking at used trucks and was greeted by Tyrone Jackson. He was very pleasant. We told him we were just looking around and he said ok but let him know if we need anything. A few minutes later Jim Leathers approached us and at that point we had questions about a couple used trucks. He answered all our questions and we actually ...

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DealerRater Nov 24, 2020

Love these guys ... Im from out of state and they as a team helped me find a car that would fit me and my five children as well as my budget. Devon was awesome helping me with videos of each car I asked for and was patient in listening to what I wanted. He went above and beyond in making sure I got what worked for me; not to mention he made sure I have a ride from the airport. The GM made it a point to introduce himself and see how my transactions were going. Tyrone helped me understand ...

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DealerRater Nov 18, 2020

Sales personnel Henry Pulliam was very professional and knowledgeable when it comes to cars. Dick Smith is a great place to buy and sales. This place makes you feel like you are at home.

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DealerRater Nov 17, 2020

They took great care of me, day one they ran everything over the phone so I don't have to come in store at all! Day two I was in and out with a new vehicle in no time!

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DealerRater Nov 10, 2020

That Wayne Eagle is the best. I've purchased two vehicles from him now and he never fails to exceed expectations! Would recommend anyone searching for a used vehicle to visit Wayne.

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DealerRater Nov 1, 2020

Henry was very professional and helpful with making a decision that was best for my need. He was knowledgable and experienced and took time to explain the benefits. I would recommend and refer anyone to him.

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DealerRater Nov 1, 2020

Gus is a grate guy to work with! Thanks Gus!!!! see him if your buying a car trust me! He is like family best guy!

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DealerRater Oct 31, 2020

Just had an amazing experience with Leon Tucker and Matt Morgan , these two have made every car buying experience amazing . 4 Raptors and two Mustangs

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DealerRater Oct 30, 2020

Loved my experience buying a new Fusion from Devon Ortiz at Dick Smith Ford. Easiest car purchase yet & got a great deal! Told Devon what I wanted. He & his GM, Ryan got it done. New car? Yes. Lower car payment? Yes, please! Thanks Devon, Ryan, & Jess in finance.

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DealerRater Oct 26, 2020

I have been looking for the right truck at the right price for 6 months and the only place in Kc, Lawrence and Topeka was Jim leathers at dick smith ford Jim was not pushy and was very professional and 30 plus years at Dick smith he got what I thought was almost impossible done I can’t say enough about Jim he made me a customer for life best car buying experience I ever had and the staff there was amazing they where all more then friendly I will be back thanks dick smith ford and Jim leathers for all you ...

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DealerRater Oct 26, 2020

I was very impressed with the professionalism of my salesman, Jim Leathers during my recent new car purchase. NEVER before have I had a salesman spend 45 minutes with me teaching me about all of the features! I felt like I received a fair deal after discussing the sale with other admin such as Ryan and Matt. I will be going back to Dick Smith Ford for all future purchases.

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DealerRater Oct 26, 2020

We had a very bad wreck and totaled out our Escape. And thanks to the gap insurance we had, we were able to get another new Escape from Jim Leathers at Dick Smith Ford. Want to tell Jess thanks as well. Very happy

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DealerRater Oct 21, 2020

Devon was really helpful getting me the car that I wanted! I was able to trade in my current car to lower my car payment!

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DealerRater Oct 18, 2020

Devon and the GM Ryan were absolutely awesome! They went above and beyond to help my family get into a more safe and reliable vehicle, at a cost that was within our budget and were transparent with everything going on through the process. Definitely will recommend!

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DealerRater Oct 1, 2020

We just picked up our 2019 EcoSport from Jim Leathers and Tyrone at Dick Smith Ford. I have been driving a very old truck for a long time. Thank you all.

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DealerRater Oct 1, 2020

Jim Leathers is the best salesman ever! He listens, suggests, and found us the perfect Ford Escape Hybrid. Extremely knowledgeable. If you want no pressure and a person working just for you then go to see Jim Leathers. Thanks so much for a great buying experience.

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DealerRater Sep 30, 2020

Thanks for Jim for helping me buy a really nice car at Dick Smith Ford. Paperwork and all was done in the same day and can't be less satisfied. He's friendly and always cares about his customers.

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DealerRater Sep 1, 2020

Jim Leader did a great job great and also Ryan Ortiz thank you so much😊 Thank you very very much we will tell every one

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DealerRater Aug 31, 2020

Jim Leathers did a phenomenal job! Never rushed us and took his time with us! He was knowledgeable of all the vehicles we test drove! The finance guy name isn’t on this site yet as I believe he was new but we would rank him a 5 star as well! I believe his name was Jess!

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DealerRater Aug 31, 2020

Our 5th new car from Dick Smith... all those acquisitions have been very "low pressure" and a highly professional experience. Our first time dealing with Jim Leathers on our latest purchase, only continued our 5 Star accolades for this friendly and exceptional dealership. Jim's 37 years of sales and service was readily apparent in his understanding of Ford's product line and our personal needs. We recommend Jim and Dick Smith Ford in the highest regards. Thanks to all, and we're so happy with our new Fusion.

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DealerRater Aug 24, 2020

This is my 6th vehicle purchase from Dick Smith Ford, and Wayne Eagle. I have always left feeling secure that the vehicle I purchased was the right vehicle for me. Wayne was a wonderful salesman. Wayne didn't pressure sell me, just guided me to the vehicle best suited for my needs. I look forward to future purchases.

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DealerRater Aug 20, 2020

We have purchased many vehicles from Dick Smith Ford, two this year! Wayne Eagle has never done us wrong, which is why we just keep coming back!

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DealerRater Aug 2, 2020

Punctual, car was ready and just like I ordered, people are greatest to work with., Ford to provide better forecast on delivery. Liked post delivery service

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DealerRater Aug 1, 2020

Thank you Dick Smith Ford dealership and Tyrone Jackson for getting me into a Lincoln MKX!! It was such a great buying experience! Definitely recommend!!

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DealerRater Jul 31, 2020

I was looking high and low for a Ford Fusion — Jim found the exact car I wanted at the right price. And then facilitated getting leather seats in them, which was awesome. He did such a great job and was a joy to work with!

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DealerRater Jul 31, 2020

Jim Leathers was an excellent salesman. He was prepared to answer all of my questions and was motivated to find the right vehicle for me. I never felt pressured or hurried to make a decision. Jim is thorough, personable and hard working. I would recommend him to anyone looking for a car.

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DealerRater Jul 30, 2020

Jim did a great job finding me the right Explorer. Thanks to Matt as well. Thank you for being up front with the Price on the car. And getting me a great rate.

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DealerRater Jul 28, 2020

Henry's a class act. He's every bit of the definition of a professional. He really knows his cars. Very knowledgeable. Would not use anyone else!

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DealerRater Jul 25, 2020

We have purchased numerous cars from Dick Smith Ford over a period of 35 years. Wayne Eagle is our salesman, and he always provides outstanding service!

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DealerRater Jul 18, 2020

Dominick Locasio was excellent in helping us find a car and being patient and working with us. We would definitely recommend him and Dick Smith Ford

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DealerRater Jul 7, 2020

I had a very pleasant shopping experience at Dick Smith Ford in Raytown, MO. Tyrone Jackson was very responsive to our email inquires prior to setting foot at the dealership. He went above and beyond to assure us that the Ford I was looking for was the one on their lot and gave us a price online. Upon arriving at the dealership, Wayne Eagle was quick to greet us and offer assistance. (We'd been experiencing delayed salesperson presence at other dealers, so this was immediately encouraging.) Wayne answered all of our questions. Our trade-in was evaluated in an expedient ...

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DealerRater May 22, 2020

This is the fourth vehicle that I have purchase from Dick Smith Ford. I have always been treated fairly and with respect but had never had the pleasure of dealing with Wayne Eagle until now. Wayne is an expert in the Ford product line and provides a level of service that I have not experienced before. I would highly recommend Dick Smith Ford and Wayne Eagle to anyone interested in buying a Ford product.

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DealerRater May 22, 2020

Wayne Eagle is the best! Helped me purchase my very first brand new car and made sure that I got everything I wanted! He went above and beyond! Thanks again! I love my car!

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DealerRater May 16, 2020

Wayne Eagle gave us outstanding service. This is my 3rd purchase with him. Excellent salesperson. People like him makes purchasing a car a breeze. Thanks

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DealerRater Apr 1, 2020

We had a great experience at ford. Great and fast service. They did their best to get us a good deal and what was best for us.

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DealerRater Apr 1, 2020

I recently purchased a car from Dick Ford Smith in raytown. It was an all around great experience. Leon Tucker sold us a car and it was an amazing experience no pressure and they made sure we got what we wanted. I would definitely recommend my friends and family to the dealership.

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DealerRater Mar 31, 2020

Bought a new F-150 from Dick Smith Ford and the experience was awesome. I have bought multiple vehicles from Ryan Ortiz in the past and will continue to do so. Ryan and Wayne were awesome and even in these rough times the service I received was great. Will definitely buy from them again the next time.

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DealerRater Mar 18, 2020

I got exactly what I wanted. The entire process was fast and easy. Wayne Eagle is very kind and helpful. I will be doing business with the good people of Dick Smith Ford again.

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DealerRater Mar 8, 2020

I worked with Leon Tucker and Matt Morgan. Very friendly and easy to work with. Upfront and honest on costs and features. The GM, Ryan Ortiz, extended a personal offer to assist with any issues in the future. Good stuff.

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DealerRater Mar 8, 2020

Great experience. Our salesperson Wayne Eagle made the experience easy and enjoyable. He went the extra mile to find us the perfect car. Great team

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DealerRater Mar 1, 2020

During visit I work with Leon with acquiring a new vehicle. Leon was great person to work with who had a lots knowledge purchasing a vehicle. This the second time working with Leon and would recommend to friends and colleagues for their future purchase.

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DealerRater Feb 28, 2020

Dick Smith Ford is a great place to purchase a vehicle. Leon and Matt went above and beyond to help me with my purchase. I highly recommend this place they make you feel very comfortable with your purchase and give you all the information you need.

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