Listing on Cars.com was “great deal”. They responded fast & let me know sale was pending. Seems “great deal” listing is a good attraction, because listing remained on Cars.com to direct traffic to dealer many days beyond “sold”. But they did contact me & respond immediately to my inquiry
Friendly, helpful, understanding and willing to help you explain the problem. Recognizes you as a returning customer. I have two Ford vehicles and there both older and l won't good quality mechanics to work on them.
I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel
Jim was great to deal with and made my experience quick, thorough and easy. Very satisfying buying experience! I would recommend Dick Smith Ford to others.
Jim was very knowledgeable and helpful. Very good buying experience. I will be back to see them next time I purchase a vehicle.
Jim was an amazing salesman from start to finish. He handled every step very professionally and with urgency as if I was his only customer. I appreciate Jim for taking time to show me every detail about my Ford Bronco. Devon was always very accommodating and professional.
Easy to work with for online/phone deal. Everything as expected when I arrived to purchase car and everyone was very nice, especially Wayne. Still took too long to sign papers and financing. I don’t think my wife will buy another car at a dealership. Wants to try Carvana to see if quicker.
Today I met Lainey Brown at the service center. She came to my rescue after I spoke to 3 other Ford dealership Male sales and service workers. One was at Dick Smith. The other two were at a different nearby Ford dealership. No one could help me get my iphone to reconnect to maps on my screen. I knew it shouldn't be hard. I heard one service man say he doesn't know how to do it (I'm not kidding), one salesperson said I needed a new plug and finally admitted he didn't know how to do it. ...
Everybody was very courteous and helpful and stressed that they wanted my experience to be a good one. Not the typical high-pressure salesmen. I felt very comfortable with all of them.
My buying process was great. Geraldo was attention to detail oriented and a super nice guy. Elias went through everything with me, and made me very comfortable with the buying process.
Great customer experience. I don’t like shopping for cars but they made it easy. Super friendly staff from start to finish. Woul come back again
Fantastic Experience! Needed a trade in to upgrade to a bigger truck. We were worried about our first big newer purchase but working with Wayne he made us feel at home and at ease. Would for sure recommend Wayne at Dick Smith!
Better Than I Expected!! Wayne and Elias treated me like family and got me where I wanted to be on trading my SUV for a Truck. I couldn't be happier! So Glad to be back in an F-150.
Very courteous and friendly, did everything to get me financed, I am very pleased , Michael very good salesman
They where very knowledgeable about my vehicle and very courteous and professional staff and crew. I would recommend any one who has a vehicle or especially a Ford vehicle to go into a Dock Smith or Ford location to properly service and professionally maintain there vehicle. Thank You to every crew and staff member at Dick Smith Ford.We Ride On!!!
My experience today was good service was good as well..my brakes are working very good
Wayne was excellent and very knowledgeable about the vehicle I purchased. Easy to talk to and was never pushy at all.
Does really good work in an exceptional amount of time. Worth the money spent. Thanks.
I had a chance to sit with Jim , Michael and Wayne at different times and each and every one of them went out of their way to do what they could to get me into the vehicle I really wanted and I appreciate each and every one of them because I am driving the vehicle I really wanted . And if I ever decide to trade it in I'll be back at Dick Smith's Ford because they are great salesman . Thanks Guys .
Everyone was helpful and friendly. My wife and I worked with Micheal and he was able get what we wanted at a great price. No pressure and laid-back atmosphere. We did not finance. No pressure to extras even though they were offered.
Everything went very well and smooth with Devon and Jim, a pleasure deal with they were very customer friendly and professional
The help I got was unbelievable considering the challenge I had þo put that Dealership thru. I appreciate all the help that I got from Irma
Friendly people that will go out of their way to help you get that car you are after.
Very good experience! Devin had my attention by responding to my internet inquiry. We visited another Ford dealership first that morning due to location. He kindly asked on text to give him an opportunity to work with him. We went straight way over and found the car I loved with ALL the options at a price we could afford. Jim Leathers actually worked with us that day. He was personable, knowledgeable, allowing us time to try different trim packages. We know this car will be ours for at least 10 years! Thank you Jim for making this experience a pleasant one!
Devon made my Wife’s and I buying experience very smooth! Kudos to him and Dick Smith Ford for going the extra mile for customer service and an overall great buying experience! They have a customer for life!
Jim Leathers is the man, great experience and quick. The Finance guy was just as good. If you’re in need of a Ford stop by and see them.
Jim has always been their for our family. Does he ever go home, he is always their. Thank you
Jim leathers at Dick Smith Ford, is our go to guy. Sales , service, body shop. We have bought several cars and trucks. Thanks
I recently bought a 2015 Ford F-150 XLT from Dick Smith Ford. Devon Ortiz was our salesman. Devon was very friendly, easy to work with and knowledgeable about the truck I was looking at. The buying process was easy and thoroughly explained. I highly recommend using Dick Smith Ford and Devon when looking for a Ford vehicle.
I want to personally thank Devon Ortiz and Dick Smith Ford for helping me get my dream car!! Thank you so much again, def recommend
I'm retired and live on extremely limited funds. I was looking for a great value and low payments that I could afford. Ryan Ortiz and Devon Ortiz went above and beyond what I expected. As soon as they found the style of car I was looking for and a great price they immediately called me to let me know they had it. I was out of town when I got the call from them and we did the deal while I was away. I bought the car and can't be more pleased with what they did for me. ...
We had a great time with Devon Ortiz and he helped us get great vehicle. He is number one in our book. Make sure you ask for him. Thank you Devon
Good service and good service reps thanks john and dee
Devin Ortiz and Ryan Ortiz were so wonderful and transparent throughout the whole process I highly recommend Dick Smith Ford thank you guys for everything and John and finance was awesome too and then on top of that all I did was come in for an oil change and these guys did it for me they actually really did it for me I'm so overwhelmed with joy right now I have no idea how to even drive this car home thank you Dick Smith for thank you guys you're the greatest
Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!
He was very helpful dealer who helped me into my new car. I highly recommend Jim to anyone.
Thanks to Wayne Eagle and John Lucas for making my purchase experience the best. They worked to ensure that I drove my new Escape home that day. Wayne has been my sales consultant so I know the vehicle I test drive checks the boxes for what I want. Wayne provides an abundance of informations about the vehicle, patiently answers all questions, and remains with the customer throughout the purchase process. I appreciate that Wayne is available for assistance in learning the features of the vehicle. Recommend this dealership.
I got my car I’m sooo happy. Devon Ortiz helped out and let me leave with it that day!!! Him and Ryan Ortiz were so great and worked so hard getting me approved. Thanks dick smith ford 😁
Just a great place to buy your next vehicle. Sales always super. Wayne Eagle is the best salesman and we have bought several vehicles. Finance department great. Highly recommend
I got my new car today I am so in love. Thank you so much Devon for helping me found a great car for me
Big shout to Devon Ortiz, Josh and Ryan Ortiz. These guys are amazing. They made this purchase so fun. Awesome people. I highly recommend it
Had my best dealership experience at Dick Smith Ford! Want to thank Devon Ortiz and Matt Morgan who were able to get me approved and into a brand new 2021 F-150. Thank you, I will definitely be back!!
Jim was great with my used car purchase. Very good to deal with.made the purchase easy. Understood my needs. Helped me with test drive.
Great service and fast results...highly recommend!!! Will definitely come back here for any future purchases or maintenance. Jim leathers and john are the best
Jim, came out not knowing we were going to buy, which we weren’t, but did as he showed us a car we couldn’t resist with a great payment! Thanks Jim.
Great dealership, very helpful, very professional. My sales associate was a man by the name of Wayne Eagle and he got me a great deal.
Devon Otiz and Ryan Ortiz were both really helpful making sure that me and my family were put in a car within my price range. When I wasn't sure, they both reassured they they would take care of me and they did. Thank you both!
Wayne is very friendly. Listens and provides great service during purchase process. Wants to help and satisfy your needs the very best that he can!
Devon was very friendly and helpful. Walked me though everything all the buttons did and was very patient with my indecisiveness. He was amazing! Thank you dick smith Ford
Wayne Eagle was amazing! He was down to earth, considerate, sincere, funny, but he knew his job and he did it well. I will be asking for him every time we have a need or concern. Thank you, Wayne for your help.
Devon Ortiz was my salesman throughout this process. He came to our home, showed us the truck, explained numbers. Matt Morgan the GSM worked to get us approved and Jess was great in finance. The team worked out all the details and got us a great deal on the truck we wanted. Thank you Dick Smith Ford!!
This is one of the best dealerships I been too. From the quality of service. To the amazing technicians thats works on my vehicles and all my family vehicles. I know when I come in I a am getting the best quality work done to my vehicles. Yes sometimes the service might take some time. But it's worth it.
Excellent service- very friendly- would recommend again and again have bought multiple cars here go see Jim leathers at duck smith Ford in ray town no
Wayne was terrific! He is very helpful and friendly. I highly recommend him to anyone looking for a painless car buying experience. You won't be disappointed.
Good experience with Dick Smith Ford! I had a somewhat unique situation. I walked in heavily upside down in a loan with a virtually non-function vehicle. Went to Adams Toyota and they wouldn’t give me the time of the day. Left and went to DSF and was met by Henry Pulliam in the lot. I explained my situation and what I was looking for. He asked me a few questions to gauge the right fit for me and led me straight to the perfect vehicle to suit my needs and desires. He was honest and respectful. If he didn’...
Wayne Eagle and James Leathers helped me get through a very rough situation in my life. They made my car buying experience super easy and stress free. I am super happy with my brand new vehicle and I got a really good deal on it!
My car was totaled out a week ago and I don’t have very good credit. I was super stressed out about how I was going to get a new car. Wayne Eagle, James Leathers and Jess in financing were all so kind, compassionate about my situation and they all worked very hard to get me in the vehicle that I wanted. I felt very comfortable with the whole car buying process. The price was amazing and they showed me all of the features in the vehicle and helped me set up the Ford Pass app! After all of the ...
Great experience working with Henry! Very knowledgeable & made my experience personable. Im looking forward to future business with the Dick Smith Ford team! Thanks alot.
Great experience here. No sales pressure. The salesman, Jim Leather's, and Jess, the Business Manager, were both easy to deal with. I'll be back.
Whether I’m there for an oil change or actually shopping for a car, Wayne Eagle makes me feel welcomed and finds me the deal I need.
Bought a car from Devon ortiz and dick smith ford. He was amazing and helpful throughout the whole process. Was on my team the whole time. Matt Morgan got me approved and jess Sheri was great in finance. Ryan ortiz the GM has a great team in place! Cant wait for my next car from here!
had an appointment today to talk to Devon Ortiz. He was so awesome that I end up purchased a vehicle today from Devon Ortiz! he was very professional and super dilligent, fun, and respectful. Devon did a great job with me in finance, Matt Morgan got me approved and Ryan Ortiz the GM has put together. great team. I also was bless with lunch 😆
Best car purchase experience ever. Salesman Wayne Eagle and finance manager Jess Wehri, no high pressure. Recommend for fast, friendly, easy purchase. No high pressure.
I worked with Devon Ortiz at Dick Smith, as well as Jess (business manager), Ryan Ortiz (GM), and Matt Morgan. I’m a super picky customer and these guys not only took care of me but went above and beyond! This is the second vehicle we’ve purchased from here and are customers for life!! Thanks again Devon!!
Henry, Matt, Jess and Ryan did an awesome job of getting me what I needed without any hidden details. I appreciate them for getting me sorted out.
Jim and Ryan were great to work with. This was by far the best experience buying a vehicle I've ever had - highly recomend working with this guys
Henry did an awesome job of getting me what I needed without any hidden details.I appreciate him for getting me sorted out. Big thanks..
I would like to thank Devon Ortiz he was super helpful thru the process of me finding a car and didn’t just try to throw me into something gave superior customer service and was very professional they this situation. Corey Rizer got me approved and Ryan Ortiz thanks for ur business if your looking for a car I would refer them amazing service.
This was my first time buying a car and Devon Ortiz made the process very enjoyable and smooth! Devon went above and beyond to make sure I was in the car I wanted with all the features as well. He was honest and answered all my questions and provided great information that helped me with my decision. Ryan Ortiz also made sure I was being well taken care of. Tyrone Jackson helped in explaining and walking me through all of the financial paperwork and was very helpful! I would highly recommend Dick Smith Ford! Thank you!
I had an awesome experience at Dick Smith Ford. Devin Ortiz was my salesman and he was amazing! He found me exactly what I wanted and more. The entire team is amazing, truly. They care about their customers and it shows that their #1 mission is their customers happiest.Tyrone was my finance guy and made the process so smooth and easy! I want to give a big thanks to all of them but especially Ryan Ortiz for making it all happen! I highly recommend this dealership if you have any vehicle needs! 10/10.
Have purchased several vehicles from Dick Smith Ford over the years. Wayne is a friendly knowledgeable salesman that makes purchasing a vehicle easy and hassle free. The staff is welcoming and helpful.
Recently bought my new 2020 Ford Explorer XLT from Devon O. He is a great salesman! Made the process super easy, communicated every step and continues to check in and make sure the new car is treating us well. I’m so thankful for Devon and all of his hard work and not giving up! He found us the perfect car for our needs. Thank you so much Devon and the Dick Smith crew!!
Matt , Ryan and Jim were great to work with because of their work efforts I went from a Fiesta to a Fusion SE. Would recommend everyone looking for great service and great people come to Dicksmithford.
Thanks Jim Leathers I love my new Ford Escape. You are the best made my purchase so very easy. Go see Jim when you get your next car.
Devon was honest, friendly, and made it a very enjoyable experience to buy a car from Dick Smith Ford! I would highly recommend using this dealership and Devon to buy a car.
Michael and Tyrone were excellent recommend them highly. They were patient and Michael gave me such a personal touch by sending a video. Go to them they will treat you well.
Thank you Wayne Eagle for helping me find the best vehicle for me. With your hard work and dedication we made it work. I will definitely be coming back!
Devon Ortiz was my car sales man he’s very passionate about his work! He worked very hard to make sure I got the best car. Mr. Ortiz even drove me to my house to insure I had everything I needed get the car of my dreams. I also want to thank Corey River for helping me with my credit and making it possible to finance. Ryan Ortiz I appreciate your team! Thank you! I highly recommend Ducks Smith Ford!
I can't thank enough helping get in my brand new car. The whole process smooth and easy. There was absolutely no pressure and I got the I really wanted
Devon Ortiz , Ryan Ortiz and Tyrone Jackson was a great help today for me purchasing a car . Walked me throughout all the steps of the process and made a stressful process, enjoyable. Def recommend
I just recently purchased a new vehicle from Dick Smith Ford and I have to say my experience was excellent. I had Devon Ortiz as my salesman and he was such a great help throughout this process. Totally transparent and helped achieve my financial goals. Tyrone Jackson was very clear on explaining all my warranty options and was very professional. Ryan Ortiz has out a great team together and made sure that I was being well taken care of. Definitely recommend Dick Smith Ford and Devon Ortiz!
Very friendly and went the extra mile to make my experience the best. Fixed a problem with the cart that I was buying before I left so I could have peace of mind.
I purchased my first Ford truck today at Dick Smith Ford. Jim Leathers assisted me in the purchase and made the buying process smooth and enjoyable. Not only was he responsive and informative, he was also negotiable and did everything to result in great customer satisfaction. I would definitely purchase another vehicle from Jim and Dick Smith Ford in the future.
I went to Dick Smith Ford in Raytown on Saturday. I was just looking to see what kind of deals were out there on trucks. I wasn't intending on buying one. My wife and I were first looking at used trucks and was greeted by Tyrone Jackson. He was very pleasant. We told him we were just looking around and he said ok but let him know if we need anything. A few minutes later Jim Leathers approached us and at that point we had questions about a couple used trucks. He answered all our questions and we actually ...
Love these guys ... Im from out of state and they as a team helped me find a car that would fit me and my five children as well as my budget. Devon was awesome helping me with videos of each car I asked for and was patient in listening to what I wanted. He went above and beyond in making sure I got what worked for me; not to mention he made sure I have a ride from the airport. The GM made it a point to introduce himself and see how my transactions were going. Tyrone helped me understand ...
Sales personnel Henry Pulliam was very professional and knowledgeable when it comes to cars. Dick Smith is a great place to buy and sales. This place makes you feel like you are at home.
They took great care of me, day one they ran everything over the phone so I don't have to come in store at all! Day two I was in and out with a new vehicle in no time!
That Wayne Eagle is the best. I've purchased two vehicles from him now and he never fails to exceed expectations! Would recommend anyone searching for a used vehicle to visit Wayne.
Just had an amazing experience with Leon Tucker and Matt Morgan , these two have made every car buying experience amazing . 4 Raptors and two Mustangs
Henry was very professional and helpful with making a decision that was best for my need. He was knowledgable and experienced and took time to explain the benefits. I would recommend and refer anyone to him.
Gus is a grate guy to work with! Thanks Gus!!!! see him if your buying a car trust me! He is like family best guy!
Loved my experience buying a new Fusion from Devon Ortiz at Dick Smith Ford. Easiest car purchase yet & got a great deal! Told Devon what I wanted. He & his GM, Ryan got it done. New car? Yes. Lower car payment? Yes, please! Thanks Devon, Ryan, & Jess in finance.
I have been looking for the right truck at the right price for 6 months and the only place in Kc, Lawrence and Topeka was Jim leathers at dick smith ford Jim was not pushy and was very professional and 30 plus years at Dick smith he got what I thought was almost impossible done I can’t say enough about Jim he made me a customer for life best car buying experience I ever had and the staff there was amazing they where all more then friendly I will be back thanks dick smith ford and Jim leathers for all you ...
I was very impressed with the professionalism of my salesman, Jim Leathers during my recent new car purchase. NEVER before have I had a salesman spend 45 minutes with me teaching me about all of the features! I felt like I received a fair deal after discussing the sale with other admin such as Ryan and Matt. I will be going back to Dick Smith Ford for all future purchases.
We had a very bad wreck and totaled out our Escape. And thanks to the gap insurance we had, we were able to get another new Escape from Jim Leathers at Dick Smith Ford. Want to tell Jess thanks as well. Very happy
Devon was really helpful getting me the car that I wanted! I was able to trade in my current car to lower my car payment!
Devon and the GM Ryan were absolutely awesome! They went above and beyond to help my family get into a more safe and reliable vehicle, at a cost that was within our budget and were transparent with everything going on through the process. Definitely will recommend!
We just picked up our 2019 EcoSport from Jim Leathers and Tyrone at Dick Smith Ford. I have been driving a very old truck for a long time. Thank you all.
Jim Leathers is the best salesman ever! He listens, suggests, and found us the perfect Ford Escape Hybrid. Extremely knowledgeable. If you want no pressure and a person working just for you then go to see Jim Leathers. Thanks so much for a great buying experience.
Thanks for Jim for helping me buy a really nice car at Dick Smith Ford. Paperwork and all was done in the same day and can't be less satisfied. He's friendly and always cares about his customers.
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