Phil,

 

I've purchased 3 cars from your dealership and have had a wonderful experience so far.  From the sales professional Nick Couch right through to the latest, having a collision repair on both cars I currently have.  I felt it appropriate to let you know about the professional manner in which I have been treated and delt with through the 7 years I've been comming there.  My experience with car dealers up untill yours has not been the greatest.  I'd rather walk into a cage with hungry Tigers than a car dealership. 

 

In 2003 I bought a Mustang Convertable.  I was supprised and please with Nick and his patience with our questions.  I've been very pleased with the car.  I've kept up on service and now have 138,000 miles on it.  Over the years I've used the service department and have not had a negative experience. 

 

A few months later we purchased a Taurus, also from Nick.  Once again a positive experience.  Last year we traded it in on an Explorer Sport Track, needed something that could tow.  Again a positive experience from Nick.  We kept comming in looking at the cars for almost a year and through this time never felt pressure to buy before we were ready.  Nick kept us informed on the cars and our options.  This kind of professionalism kept us comming back instead of going elsewhere.  

 

The Explorer ran into a mechanical problem about 3 months after we got it.  It developed a cherp when whenever the motor was running.  After we brought it in Kirk Goben was the man we delt with on the repair.  Turns out it was the Accessory belt.  This was replaced and all was quit for about 2 weeks then the chirp came back.  Kirk took the car back and kept on it through the process.  It did take 3-4 time returning to get the final solution.  It turns out the Belt, although the correct part, had a history of this problem.  Kirk researched this and found Ford had an alternative belt that fixed this problem.  He kept on this problem till he had it fixed once and for all.  I've never had an experience that could be so frustrating turn out to be a positive like this one. 

 

In the past month we have had an opportunity to deal with the Collision Center.  First the Explorer sport track backed into a pole and damaged the rear end.  Bill Warnex in the collision center took the truck and the repair was of exceptional quality and very quick.  We got it back on Wednesday afternoon.  Friday evening I hit a deer with the Mustang.  Once again Bill was the person delt with on the repair.  The quality of the repair was very good and very quick.  My thanks to Bill to getting this done so fast. 

 

You have and exceptional bunch of folks there.  I realize that in the collision center and Service center there is a whole team behind the 2 people I've delt with.  I would like to let you know my pleasure to finally find a dealership that through 7 years have left a very good impression with me.  Both Bill and Kirk are to be praised for thier skill and ability in dealing with people, turning unpleasent situations into positive experiences. 

 

Please feel free to contact me if you should have any questions.

 

Thank you very much

 
September Testimonials
Paula Holmquist
 
Nick Couch was a great sales person to work with. Knowledgeable, and assertive without being aggressive. I've always bought Japanese cars, but we thought we'd buy a Ford this time. We usually drive our cars for 10-15 years, and when it came time to replace our oldest car, our decision was made, based on five things. We want to support American business. We are impressed that Ford did not take any of the "bail out" money that was offered to car manufacturers. We have a lot of respect for Phil Smith, whose family owns Dick Smith Ford. We had a good experience with the individual sales person and the financing/pricing of the vehicle fit our needs. These folks deserve Kansas City's business!
 
 

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Tyrone Gutierrez

Sales

Sep-11

 

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He was very knowledgeable and helpfull

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Teresa Wood

Sales

Sep-11

 

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I still have to make an appointment to go back for a lesson on sync and to have a remote start installed. However, I had foot surgery this past week and it will have to wait. I am assuming they will accommodate when I am able to go back in.

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Ellen Chilton

Sales

Sep-11

 

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Excellent from start to finish. Honest and efficient.

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Stacy Buckallew

Sales

Sep-11

 

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It was a great car buying experience; probably the best one we've ever had. We would definitely buy another vehicle from Dwight & Dick Smith Ford.

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David Bruckner

Sales

Sep-11

 

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Friendly people and a great SUV


 
 
August Testimonials
 

 

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John Carney

RTM

Aug-11

 

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I rate a company by its' reaction to a situation where the customer could be ripped off and never know it. On every visit, Dick Smith Ford has been completely up front about repair needs, charges and what they do not know at the time. On this occassion, a fastener had come loose causing the air/fuel mixture to set off an engine light. They found it, tightened it and sent me home satisfied. We need more dealerships of this caliber.

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Vern Baumhover

RTM

Aug-11

 

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Great personal service!

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Janice Carter

Sales

Aug-11

 

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Most excellent and unbelievably easy!

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Larry McGinnis

Sales

Aug-11

 

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Very good experience. Salesperson Nick Couch was very cordial and easy to work with.

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Larry Short

RTM

Aug-11

 

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Excellent and well trained staff.

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Janet Cummings

Sales

Aug-11

 

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I think that it is great that they worked with us so well on our tradees and helping us get the new car we wanted. Also, I think it is great that they have you come back in in 1-2 weeks to review the sync and other features the car has because it is unique and different. That is excellent customer service.

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Robin Ukleya

Sales

Aug-11

 

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Awesome dealership with excellent service and staff. Dick Smith is the metro's number one ford dealer.

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Beatrice Mitchem

Sales

Aug-11

 

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Wade was very professional and coursious and went above and beyond to help me. He made sure I understood the sync, sirus, what happens when backing up the vehicle, and many other things on the vehicle before I lefted the grounds. They would with me to see that I could get my paper work from home, so that I could drive the Escape home that day. And by it being so late in the evening they let me make an appointment to come back to finish what I could not that day. Because they was so professional at their jobs I would recommend Dick Smith Ford to friends and family. To the family at Dick Smith Ford . Thank You! Beatrice Mitchem

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Darrell Ross

Sales

Aug-11

 

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Your staff from sales to service is the best in ths Kansas City.

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Deborah Schouten

Sales

Aug-11

 

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I was impressed with this dealership and my salesperson. None of the other deales I visited asked me if I was a military veteran. Becasue I am female many salespersons neglect to ask this question. This is one of the important reasons I purchased my vehicle from this dealership. So far I am satisfied.

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Richard Sneed

Sales

Aug-11

 

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The staff was very knowledgeable and helpful I would recommend Dick Smith to anyone. We were very satisfied the only thing that kept us from being completely satisfied is we were not aware that sales tax was not included, we wish we would have been given that option.